Version History
Here you can find the changelog of IT HelpDesk - ServiceDesk Plus since it was posted on our website on 2013-08-22.
The latest version is 5.9.1 and it was updated on soft112.com on 22 April, 2024.
See below the changes in each version:
version 5.9.1
posted on 2023-10-31
V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
version 5.9
posted on 2023-09-14
V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
version 5.8.4
posted on 2023-08-29
Version 5.8.4:
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
version 5.8.3
posted on 2023-03-27
Version 5.8.3:
1. Supported i18N for the following languages :
i Hindi
ii Ukrainian
iii Armenian
2. Request filters are sorted based on the filter name
3. #SD-109063 : Fixed issue in Hebrew Translations.
4. Minor Bug Fixes and Feature Enhancements.
version 5.7
posted on 2022-04-01
Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
version 5.6.4
posted on 2022-03-01
Version 5.6.4:
Minor bug fixes in Login.
version 5.6.3
posted on 2022-01-31
Version 5.6.3:
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
version 5.6.2
posted on 2021-09-29
Version 5.6.2:
Security enhancements and Bug fixes.
version 5.6.1
posted on 2021-09-22
V5.6.1
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
version 5.6
posted on 2021-07-13
Version 5.6:
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
version 5.5.2
posted on 2021-06-16
V5.5.2
1. Incompatible mobile application issue fixed
2. Requester's job title and department showed for request approvals
version 5.5.1
posted on 2021-06-03
V5.5.1:
Requests list crash issue fixed.
version 5.4.5
posted on 2021-04-12
Version 5.4.5:
1. Session management in mobile app from 11200 build version.
2. Bug fixes.
version 5.4.2
posted on 2021-02-16
Version 5.4.2
*Minor Bug fixes in Change Approvals.
version 5.4.1
posted on 2021-01-25
Version 5.4.1
1) Fixed "User doesn't have permission" issue when accessing request approvals.
2) Minor bug fixes.
version 5.4
posted on 2020-12-08
Version 5.4:
1. Edit assets if the server build is 11121 or higher.
2. View the resource details while creating or editing requests if the server build is 11100 or higher.
3. Filter asset search results based on its Name, Barcode, Serial number, Product type, Product, State, and Site.
4. Bug fixes.
version 5.3.1
posted on 2020-09-30
Version 5.3.1:
1. SD-90196 - Template name and type shown in Request details Page.
2. Close comment mandatory check removed if status_change_comment is disabled in Self Service Portal settings.
3. Bug fixes
version 5.3
posted on 2020-08-19
Version 5.3:
1. New Passcode for enhanced security. Set up passcode under Settings.
Touch ID option is available now.
Configure auto-lock time period to automatically lock the app.
2. Security enhancements
Issue Fixes:
1. #86730: Hard disk space value updation issue fixed and loan start date and end date shown for loaned assets
2. Request description format issue fixed in Request View.
3. Portal & template images loading fixed.
version 5.2.4
posted on 2020-04-13
Version 5.2.4:
1. Crashes fixed all over the app
2. Worklog description updation issue while editing is fixed
version 5.2.3
posted on 2020-03-17
"Version 5.2.3:
Issues fixed in Assets module."
version 5.2.2
posted on 2020-03-13
Issues fixed in Assets module & Templates.
version 5.2.1
posted on 2020-02-27
Version 5.2.1:
Issue fixed:
App keeps crashing on version 5.2.
version 5.2
posted on 2020-02-13
Version 5.2:
1. Default template will be loaded when creating a new request(from build number 10512).
2. Close Request issue is fixed.
3. Minor bug fixes.
version 5.1
posted on 2020-01-09
Version 5.1:
1. QR code support when add/scanning the assets
2. Now Technicians can make calls to the requesters
3. Bug fixes
version 5.0.3
posted on 2019-11-28
Version 5.0.3
Could not connect server issue is fixed.
version 5.0.2
posted on 2019-11-26
Version 5.0.2:
Issues Fixed:
1. Subcategory issue fixed while adding a request via template(SD-83291)
2. Tap to load more option for products in add assets.
version 5.0.1
posted on 2019-10-18
Version 5.0.1:
1. Fixed a crash while opening an approval.
2. Resolved the product type issue in Asset module.
3. Minor bug fixes.
version 5.0
posted on 2019-10-14
Version 5.0:
App now supports ESM feature from build version 11000 and above.
version 4.9.2
posted on 2019-09-16
Version 4.9.2:
* Support for creating requests using request templates from server build number 10512
* Minor issues resolved
version 4.9.1
posted on 2019-07-10
Version 4.9.1:
Issues Fixed:
1. Assets search, Add asset crash & Product type, product fetching issue
2. Pull to load more option for asset sites
3. Reply cc field auto-fill
4. Solution description visibility issue
version 4.3
posted on 2017-12-11
Version 4.3:
Search and view all solutions from the navigation drawer menu.
version 2.1.1
posted on 2016-08-25
Version 2.1.1:,Bug Fix:,1. Fixed the issue on updating subcategory field alone while editing a request.
version 1.3
posted on 2013-06-20
Several fixes and updates