ServiceDesk Plus | On-premises6.4.10
Publisher Description
Deliver exceptional service experiences across IT, HR, Facilities, and more
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
About ServiceDesk Plus | On-premises
The company that develops ServiceDesk Plus | On-premises is ManageEngine. The latest version released by its developer is 6.4.10. This app was rated by 1 users of our site and has an average rating of 5.0.
To install ServiceDesk Plus | On-premises on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-09-29 and was downloaded 57 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the ServiceDesk Plus | On-premises as malware as malware if the download link to com.manageengine.sdp is broken.
How to install ServiceDesk Plus | On-premises on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the ServiceDesk Plus | On-premises is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by ServiceDesk Plus | On-premises will be shown. Click on Accept to continue the process.
- ServiceDesk Plus | On-premises will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version 6.4.10
posted on 2026-09-29
Version 6.4.10:
1. Enable two-factor authentication for module approval actions. This adds an extra layer of security by mandating an additional verification step using the OTP. This feature is portal-specific.
2. Base Site now serves as the default site across the application and is listed in the Sites list view.
3. Add a custom logo for the mobile application.
4. View the approval summary for approvals processed in bulk.
5. View the downtime of Changes synced with OpManager.
version 6.4.9
posted on 2026-08-06
Version 6.4.9:
1. Users can now submit requests for approvals.
2. Technicians with the required permissions can now configure approval levels and assign approvers directly from the request's Approval tab.
version 6.4.8
posted on 2026-06-30
v6.4.8 :
Widgets now block screenshots and screen recordings for improved security.
version 6.4.7
posted on 2026-06-08
Version 6.4.7:
1. In the Add Request form, pick-list values duplicate while scrolling when a list has more than seven values. This is now fixed.
2. Rich text field visibility and color rendering are improved across dark and light themes.
version 6.4.6
posted on 2026-05-21
Version 6.4.6 :
1. Introducing widgets for All Requests, and Approval Summary of Requests, Changes, Releases, and Purchase.
2. SDF-134850: Task comments now support @mentions.
3. SD-120658: Solution descriptions now support inline and embedded videos.
version 6.4.5
posted on 2026-04-02
Version 6.4.5:
* In the Add Request form, you can now populate the Assets field by scanning an asset's QR code, barcode, or RFID tag.
* When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically.
* The following values are now retained after you log out:
* Filters (across all modules)
* Last scanned by (Scan Assets page)
* Settings-launch request Screen by Default
* Image upload quality
* Show description by default (iOS only)
version 6.4.4
posted on 2026-03-10
Version 6.4.4:
Enhanced security for attachment downloads.
version 6.4.3
posted on 2026-03-02
Version 6.4.3:
Introducing in-app browser support to enhance SAML authentication and Azure pre-authentication security, ensuring compliance with Conditional Access policies.
version 6.4.2
posted on 2026-02-17
Version 6.4.2:
Applicable from ServiceDesk Plus 15200
1. Task comments are enhanced.
2. The following enhancements are introduced in Checklists:
i) The Last Updated By information is now displayed for each checklist item.
ii) Descriptions are now displayed for each field in checklist items.
version 6.4.1
posted on 2026-02-03
Version 6.4.1:
SAML authentication session handling is enhanced to prevent login issues in specific scenarios.
